This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for software products and services provided by Rudvar IT Services.

We offer 100% refund, if the client requests for a refund within one week. After the refund is requested via mailing at abhi@surgestartup.com we process the refund and credit the amount to the customer's bank account.(e.g. 5-7 working days)
If the refund request is made after a week, we offer no refund.

1. Cancellation Policy

1.1 Cancellation of Services:

• Subscription Services: You may cancel your subscription at any time by contacting our customer support team or through your account settings on our website.

• Project-Based Services: For project-based services, cancellation terms will be outlined in the service agreement or contract.

1.2 Refunds for Subscription Cancellations:

• Monthly Subscriptions: Cancellations of monthly subscriptions will be effective at the end of the current billing cycle. No refunds will be provided for the current billing period.

• Annual Subscriptions: Cancellations of annual subscriptions may be eligible for a prorated refund based on the unused portion of the subscription term.

2. Refund Policy

2.1 Eligibility:

• Software Products: We generally do not offer refunds for software products once they have been delivered or accessed.

• Subscription Services: Refund eligibility for subscription services will be assessed based on the following criteria:

  • If cancellation occurs within the initial trial period, a full refund may be provided.

  • After the trial period, refunds will be considered on a case-by-case basis, taking into account the usage of the service and any applicable cancellation fees.

2.2 Refund Process:

• To request a refund, please contact our customer support team with details of your purchase and reason for the refund request.

• Refunds, if approved, will be issued to the original payment method used for the purchase within a reasonable timeframe.

3. Exceptions

Certain circumstances may affect the eligibility for cancellations and refunds, including:

• Violation of our Terms of Service

• Misuse or abuse of our services

• Any other circumstances deemed inappropriate for a refund based on our discretion

4. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at [Your Contact Email].

5. Changes to Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after changes to the policy signifies your acceptance of the updated policy.

By using our services or purchasing our products, you agree to abide by this Cancellation and Refund Policy.

Contact us: abhi@rudvar.com
Phone No.: +91-7410736933